Outsourcing to India in the last few decades has been able to produce quite a good number of billionaires and continues to do so in the coming years as well. It all sounds really very gloomy and easy but the truth is the IT outsourcing world has its own drawbacks. There are several hurdles to be crossed before an IT outsourcing company tastes success.
Success for an IT outsourcing company would mean more projects and more money coming from foreign countries. However in return outsourcing to India companies have to deliver the projects in time as per the specifications as well as provide outstanding infrastructure. While doing all this company also has to ensure that all that it does is ethical.
Here are 20 steps which if followed rightly can take the IT outsourcing company to new heights:
1) Set up a well skilled management committee which can efficiently look into the transactions of the IT outsourcing company
2) Determine a team of experts to guide the company through the various processes of outsourcing including negotiations, outsourcing process, contract details, etc.
3) Identify key persons in the IT outsourcing company who have extra ordinary expertise in the areas related to the workings of the company and can contribute greatly to the success of the company.
4) Determine limitations of the company in terms of service, on time delivery, customer satisfaction, staff availability, use of technology, skilled employees, etc and analyze what can be done to overcome them.
5) Develop a strategic plan that is consistent with the workings of the company.
6) Try to find what all can be done to achieve the goals of the company as set in the strategic plan. Findings can include change in technology, recruitment of well experienced people, modifications in contract terms and conditions, change in core members of the company etc.
7) Devise steps which can make it easy to implement changes
8) IT outsourcing company should have correct estimation of the cost involved in completing each project it takes
9) Identify current and future use of resources
10) Look for less expensive alternative wherever possible
11) Determine what type of outsourcing work the company will be able to accomplish successfully.
12) Prepare a rigorous proposal that does not sound compelling but at the same time is appealing and effectively brings out all the core competencies of the company
13) Price for an outsourcing project should be estimated only after considering all the cost variables
14) If a choice is to be made for any proposal think twice before making a final choice
15) Enter into a contract clearly disclosing the duration of completion of the project and the payment terms and conditions.
16) Keep in constant touch with the client till the completion of the project
17) Give customer service that is sure to answer all queries of the clients
18) Keep complete record of the progress of the project
19) Ensure the projects are completed on time and as per clients requirements
20) Assist the clients until they are satisfied with the final product
Author Resource:-
Tatvasoft, a CMMi Maturity Level 3 IT outsourcing company in India attributes its success to the 20 steps as outlined in the article above.
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